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Reactive Support Services | Helpdesk

When it comes to production management systems, reliability is key. We know that any downtime costs you time and money. Our work is not done after go-live. The customer selects the level support that meets their needs. It could be 24/7 support in the time right after go-live, and less extensive support later on. In the service-level agreement, we will clearly define the response times and ways of opening tickets and responding to them. Since we offer our solutions and services globally, we have a network of trained partners who help us provide support across different regions and time zones.

Reactive Support Services (Helpdesk)

  • Outsourcing of the support helps you save your resources and stay focused on your core business.
  • Knowledge base created with real user experience provides you with immediate answers to frequently asked questions.
  • Thanks to clear Reaction & Fixing times defined in the SLA, you will always know the expected time of the solution.
  • Priority is used to establish appropriate timescales and effort needed to respond to and resolve the ticket (incident or service request).

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