When it comes to production management systems, reliability is key. We know that any downtime costs you time and money. Our work is not done after go-live. The customer selects the level support that meets their needs. It could be 24/7 support in the time right after go-live, and less extensive support later on. In the service-level agreement, we will clearly define the response times and ways of opening tickets and responding to them. Since we offer our solutions and services globally, we have a network of trained partners who help us provide support across different regions and time zones.
Reactive Support Services (Helpdesk)
Outsourcing of the support helps you save your resources and stay focused on your core business.
Knowledge base created with real user experience provides you with immediate answers to frequently asked questions.
Thanks to clear Reaction & Fixing times defined in the SLA, you will always know the expected time of the solution.
Priority is used to establish appropriate timescales and effort needed to respond to and resolve the ticket (incident or service request).
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At Productoo we believe that people want more satisfaction and less adminstration from their jobs. That is why we focus on creating beautiful software solutions that bring teams together and work the way you need them to. Accomplish more with less!